Regions Bank Customer Engagement savings hits $5 Million
While at IBM, Dennis was tapped to improve customer care at the bank on two fronts, virtual assistance using Watson to improve customer/agent satisfaction and to empower agents with information to become more effective with solving and educating customers. He...
Combine IBM Watson with Alexa/Google Home – SOMETHING AMAZING HAPPENS!
Voice first devices are really taking off with an estimated 24.5 million devices to be sold in 2017, we can see a whole new delivery mechanism for services throughout all business services from banking to insurance, investments to employee benefits. IredDrop...
A Q&A with Yours Truly
This week, I sat down for Q&A with GetSwift's marketing team and I thought I'd share the whole interview below. The article was originally posted on GetSwift's Blog, which publishes stories and tips on how companies are making their delivery management smarter....
The AI train left the station. Were you aboard!
Financial services is heating up with artificial intelligence especially in the area of virtual assistance. I’ve spent the last several months traveling the country working with CIOs and EVPs of Business in the Banking, Wealth, and Insurance industries. The core focus...
Sparking innovation, how will you achieve it?
Attending a luncheon with my fellow IT execs, I was asked what is the greatest challenge in transforming and innovating technology? After pausing for a moment, knowing that most people were discussing challenges with integrating old platforms...I replied,"The...
Dennis Noto Awarded 25th Annual CIO 100 Award
Denver-based Trust Company of America's Chief Information Officer Dennis Noto was honored as the winner of the 25th Annual CIO 100 Award. By Jim McConville of Financial Advisor Magazine Denver-based Trust Company of America's Chief Information Officer Dennis...
Implemented a new relational database without changing 99.8% of business logic or missing one compliance deadline
Faced with an old fixed file database below 4 millions of Cobol code, Dennis developed an architectural strategy to divide and conquer key areas of the application to drive modernization to implement both a relational database and service oriented web services to...
Tailored System Recognizes Revenue Two Years Early
GM wanted to sell new web-based portfolio system to an in-house client who licensed the software to run in their data center. Client had failed three times to write a web-based system and requested assistance.
Vendor Migration Reaps Significant Performance Boost
Faced with client outages with new web application, company’s current vendor’s E10000 multi-domain enterprise UNIX system was not living up to its high-availability promises. At the time of purchase, no other vendor had a product to compete, but three years later...
Operational Enhancements Improve Data Center Production
Client’s data center was failing to finish batch processing before market open, and traders were unable to service clients during heavy processing days like end-of-month and dividend-payable days.
Disaster Recovery Program Safeguards Clients & Revenue
Charged by GM with starting a disaster recovery program for the division, including design of the product, infrastructure construction, defining the cost model, and implementing an independent audit procedure using an outside auditor. Needed to design a nonprofit...
Service-level Agreement Bridges International Operations
Entered company with a major problem that involved poor communication and procedures between India- and US-based operations. Working with business units that outsourced operations internationally due to expense savings caused problems with two organizations trying to...
Oct 2011 Investment Advisor Cover Story
CIO Magazine Award
