by dennisnoto | Jan 6, 2021 | Success Stories
While at IBM, Dennis was tapped to improve customer care at the bank on two fronts, virtual assistance using Watson to improve customer/agent satisfaction and to empower agents with information to become more effective with solving and educating customers. He...
by dennisnoto | Jul 29, 2020 | Success Stories
Voice first devices are really taking off with an estimated 24.5 million devices to be sold in 2017, we can see a whole new delivery mechanism for services throughout all business services from banking to insurance, investments to employee benefits. IredDrop...
by dennisnoto | Jan 14, 2019 | Success Stories
This week, I sat down for Q&A with GetSwift’s marketing team and I thought I’d share the whole interview below. The article was originally posted on GetSwift’s Blog, which publishes stories and tips on how companies are making their delivery...
by dennisnoto | May 16, 2018 | Success Stories
Financial services is heating up with artificial intelligence especially in the area of virtual assistance. I’ve spent the last several months traveling the country working with CIOs and EVPs of Business in the Banking, Wealth, and Insurance industries. The core focus...
by dennisnoto | Jan 16, 2016 | Success Stories
Attending a luncheon with my fellow IT execs, I was asked what is the greatest challenge in transforming and innovating technology? After pausing for a moment, knowing that most people were discussing challenges with integrating old platforms…I...
