Operations Mar 4, 2012 · ADP Brokerage

The Problem

The client's data center was failing to finish batch processing before market open. Traders couldn't service clients on heavy days like end-of-month and dividend-payable. The COO requested help. Because the applications were licensed to clients, the company had a vested interest in their success — and clients routinely rewrote or added code to programs and innovated their own deployment of NSK systems. The GM wanted a quick fix because he was negotiating a new five-year maintenance contract.

The Engagement

Took on the consultant role to identify problems in the client's data center. Gathered a team of experts in the necessary disciplines and designed an action plan that started with a one-on-one with the COO. Group interviews with management were conducted and update meetings scheduled throughout the week onsite. The team conducted a thorough performance analysis on all mainframes, networks, and open systems, observed several batch and real-time processing days, and compiled a list of major concerns. After management reviews, the team worked with programming and system/operations staff to make changes.

The Outcome

The COO was extremely pleased — batch was finishing daily before market open. The week delivered:

  • Batch processing window reduced by 4 hours
  • System response time improved 40%
  • Client deferred hardware CPU purchases in excess of $5M

All accomplished during one week onsite.